About the Company

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
 

About the Role

This role acts as the conduit between Customer Service, Branch Managers and Logistics Manager with all drivers with relation to daily delivery requirements.  

The successful candidate will be required to work Monday to Friday.

Benefits

• Yearly bonus.
• Detailed initial training.
• Continual ongoing support and coaching provided.
• Significant future career opportunities.
• Rewards & Recognition program.
• Competitive Salary Package.

Key responsibilities and duties:

• Plan, create and manage the allocated delivery schedules across the Melbourne Metro branches
• Assign resources to the schedules
• Make sure that the drivers are using handheld devices correctly and provide training if required. 
• Monitor and track progress of deliveries according to schedules created.
• Capture missed or short deliveries for the day and communicate resolutions to the customers.
• Support Branch Logistics teams with onboarding new drivers by facilitating buddy training.
• Handle customer queries and delivery issues that include but not limited to same day deliveries, ETA’s, missed orders, new hire and de hire placement, miscellaneous queries in line with customer service policy.
• Liaise with sales team to maximise customer service.
• Action any unsafe sites immediately and reported and follow up on actions completed. 

Skills & Experience

• 3 Years experience within the transport industry/ logistics role preferrable.
• Have an excellent knowledge in the geographical layout of the Melbourne Metro region.
• Prior experience in a transport scheduling/coordinator role preferred.
• Possess excellent customer service, including all communications, written and verbal.
• High level skill in Microsoft Office, particularly Excel and Word essential.
• Familiarity with fleet scheduling and CRM software packages as advantage.
• Extensive Knowledge of Safety and Compliance essential.
• The successful candidate will be required to attend a pre-employment medical examination.

Most importantly we value attitude above all else. We are looking for the next team player. If you believe you possess the skills and experience listed above and want to be the next member of the Team please, click apply below!

Please note only shortlisted candidates will be contacted.