About Us

Monaco Landscapes is a growing landscaping and garden maintenance company delivering high-quality services across Melbourne. We pride ourselves on professionalism, exceptional customer service, and creating outstanding outdoor spaces for our clients.

About the Role

We are seeking a highly organised and proactive Operations & Administration Coordinator to support the day-to-day running of our business.

This is a key role responsible for managing customer enquiries, following up leads, coordinating maintenance schedules, organising materials, and ensuring our teams are efficiently scheduled and supported.

Key Responsibilities

• Follow up new leads and enquiries in a timely and professional manner.

• Liaise with clients regarding quotes, scheduling, project updates, and maintenance services.

• Manage and maintain customer information within our CRM system.

• Coordinate and schedule maintenance runs, landscaping projects, and team workloads.

• Organise and order materials, plants, and supplies for upcoming jobs.

• Assist with invoicing, purchase orders, and administration tasks using Xero.

• Coordinate with field staff to ensure jobs are completed efficiently and on schedule.

• Maintain accurate records, job schedules, and client communications.

• Provide exceptional customer service and build strong client relationships.

About You

• Previous experience in administration, operations coordination, scheduling, or a similar role.

• Experience using CRM systems and Xero.

• Excellent organisational and time-management skills.

• Strong communication and customer service abilities.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• High attention to detail and problem-solving skills.

• Proactive, reliable, and able to work independently.

What We Offer

• Competitive salary based on experience.

• Flexible and supportive work environment.

• Opportunity to grow with a successful and expanding business.

• Diverse and engaging role with responsibility and autonomy.

• Long-term career opportunities within Monaco Landscapes.

If you're an organised professional who enjoys coordinating people, systems, and customer relationships, we'd love to hear from you.