About Us

Doors, timber, and manufacturing excellence sit at the heart of who we are. Every door we craft, every product we design and every order we deliver is guided by a commitment to quality, innovation, and customer satisfaction. The Hume Group remains proudly 100% Australian owned and family operated. Built on the values of family, trust, respect, teamwork, engineering excellence and safe, reliable manufacturing, we have established ourselves as one of Australia's leading suppliers of doors and timber products.

About the Role

We are seeking a motivated and customer-focused individual to join our Internal Sales / Customer Service team based in Dandenong South.

As a key member of our team, you will be responsible for delivering exceptional service to our customers while supporting the sales process through customer service, order entry and product support. This is an excellent opportunity for someone looking to build a long-term career within a stable and growing Australian business. You'll work closely with customers, sales representatives, manufacturing and logistics teams to help deliver quality products and solutions across Australia. You will be supported with ongoing training, including exposure to our manufacturing operations, helping you develop a strong understanding of our products and industry.

Key Responsibilities

• Responding to customer enquiries via phone, email and showroom visits

• Manage a high volume of customer enquiries and orders while ensuring accuracy, responsiveness and exceptional customer service.

• Providing product information to customers 

• Build strong relationships with customers and internal stakeholders

• Processing customer orders accurately and efficiently

• Maintaining customer records and data entry

• Assisting with general administrative and clerical duties

• Working closely with internal departments to ensure customer expectations are met

Skills & Experience

• Previous customer service, internal sales or administration experience preferred

• Building industry or manufacturing knowledge is advantageous

• Strong communication and interpersonal skills

• Excellent attention to detail and accuracy

• Ability to prioritise tasks and work in a fast-paced environment

• Strong problem-solving and decision-making skills

• Professional telephone manner

• Advanced Microsoft Office skills

• Experience using ERP or business management software is advantageous

• Positive attitude with a willingness to learn

• Ability to work both independently and as part of a team

• Willingness to participate in factory training to develop product knowledge

What We Offer

• Stable, full-time employment with a respected Australian-owned company

• Supportive team environment

• Ongoing training and development opportunities

• Opportunity for career growth within the Hume Group for the right person

• Exposure to a leading manufacturing business and industry-leading products

Working Hours

Monday to Friday
7:30am – 4:00pm

If you are looking for a long-term career with a respected Australian manufacturer and enjoy working in a fast-paced, customer-focused environment, we would love to hear from you.